Customer Service
At National Bicycles, we’re committed to exceptional support. From expert guidance to hassle-free warranties, we ensure every rider's smooth and satisfying experience.
All Help Topics
You can track your order from the Track Order. Logged-out users can track their order using their Order ID and email.
Orders can be modified or canceled within 24 hours of placement. Please contact our support team as soon as possible.
If any items are missing, please check your order confirmation email to see if they were shipped separately. If something is missing, contact us for assistance.
If you received the wrong product, please get in touch with our customer support within 14 days to arrange a replacement.
Domestic shipping takes 2-3 business days, while International shipping takes < 20 business days. Delivery times may vary based on location.
Currently, we ship within the United Arab Emirates & Oman. International shipping options will be available soon.
Shipping is free for orders above AED 200. For more details, visit our Shipping Costs page.
If your order is delayed beyond the estimated delivery time, please check your tracking link or contact our support team for updates.
You can update your shipping address within 12 hours of placing the order by contacting our customer support team. After that, changes may not be possible.
We accept returns within 15 days of delivery, provided the item is unused and in its original packaging.
For more details visit: Return Policy
To request a refund, visit our Returns Center on our website and follow the steps. Refunds are processed within 1-2 business days after approval.
Yes, exchanges are available for defective or incorrect products. Contact our support team for assistance.
If the return is due to an error on our part (wrong or defective item), we will cover the shipping fees. Otherwise, return shipping is at your expense.
Use our Bike Size Calculator on our website or visit a store for expert recommendations.
Stock availability varies. If a product is out of stock, you can sign up for restock notifications on the product page.
No, we do not offer customization options at this time.
Our bicycles come with a 1-year manufacturer warranty, which applies only to the bicycle frame and not to other components.
Click on "Sign Up" at the top of our website and enter your details to create an account.
Click on "Forgot Password" on the login page and follow the instructions to reset it.
Yes, you can update your information in the "My Account" section at any time.
If you wish to delete your account, contact our customer support team.
We accept credit/debit cards, digital wallets, and Tabby. Additional payment options may be available at checkout.
Enter your promo code at checkout before completing your purchase. Only one promo code can be used per order.
Yes, we offer financing options via Tabby. Check the payment page for details.
Ensure the code is entered correctly and hasn’t expired. If issues persist, contact our support team.
Yes! We use SSL encryption and secure payment gateways to protect your data.
We follow strict data protection policies and do not share your information with third parties without consent.
Immediately change your password and contact our support team to report the issue.
No, we do not store your full payment details. Transactions are processed securely through our payment partners.
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